Metacritic has expressed an intent to “introduce stricter moderation”, particularly when racism, homophobia, sexism, and other abusive comments are involved.
As a part of the story in Horizon Forbidden West: Burning Shores, players as Aloy will have the opportunity to share a kiss with Seyka. Seyka is a key character of the DLC and plays an important role throughout the story.
However in response to this optional content (players have to make the decision to become romantic with Seyka in-game), players have allegedly been “review bombing” the DLC. Review bombing is the act of giving a series a negative review without actually engaging with the content, they’re typically motivated due to perceived political bias or influence in media; or because of the involvement of a controversial company/cast member.
In a statement made to Eurogamer, Metacritic called attention to the ongoing review bombing and explained that while they have existing moderation tools to handle it, it may not be adequate.
Our team reviews each and every report of abuse (including but not limited to racist, sexist, homophobic, insults to other users, etc) and if violations occur, the reviews are removed. We are currently evolving our processes and tools to introduce stricter moderation in the coming months.”