Microsoft have extended the Xbox Wireless Elite Series 2 controller warranty to one year, seemingly after it was added to the Xbox One Elite controller drift class-action lawsuit.
We previously reported how Donald McFadden issued a class-action lawsuit to Microsoft over their Xbox Elite controller drifting thee to four months after purchase. For those unfamiliar, joystick drifting is when the joystick gives false input even when the joystick is untouched. Rather than remaining still when untouched, the input “drifts” around.
The complaint was reportedly amended on October 2nd, adding seven plaintiffs and adding the Xbox Elite Series 1 and 2 controllers to it. The issue reportedly stems from the lubricant within the potentiometer scraping away restive materials from curved track.
Now, Microsoft have announced an extension in the warranty of the Xbox Wireless Elite Series 2 controller. In an announcement on the Xbox Support website (as spotted by Windows Central), Microsoft state the warranty has extended from 90 days to one year, and retroactively applies to all of those controllers sold.
“We’ve received claims that a small percentage of our customers are experiencing mechanical issues when using their Xbox Elite Wireless Controller Series 2. To ensure your satisfaction, we’re extending the warranty coverage period on Elite Series 2 controllers from 90 days to 1 year from the date of purchase.
This extension applies retroactively for Elite Series 2 controllers sold to date. If you incurred repair costs to service your Elite Series 2 controller, you’ll be issued a refund by Microsoft before October 31, 2020.
If you have any questions, contact Microsoft Support.”
At this time of writing, there does not appear to be an extension to any other Xbox Elite controllers’ warranties.
The first thing that comes to mind with drifting joysticks for consumers in the last few months is usually Nintendo and the Nintendo Switch Joy-Cons. Reports suggest Nintendo even began repairing Joy-Cons for free mere days after their lawsuit became public knowledge. Recently a mother and son sued Nintendo over the Joy-Con drift for over $5,000,000 USD.