Nintendo president Shuntaro Furukawa has reportedly apologized “for any inconvenience caused to our customers” due to Joy-Con drift, during an investor Q&A.
In case you missed our prior reports, the Nintendo Switch’s Joy-Cons have issues with drifting–which is when the joystick remains untouched, yet input is still registered.
This resulted in a class action lawsuit by Chimicles, Schwartz Kriner, & Donaldson-Smith in July 2019. Reports suggest Nintendo even began repairing Joy-Cons for free mere days after the lawsuit became public knowledge.
The Nintendo Switch Lite was later added to the lawsuit, and the hardware failure causing the drift was exposed. Curiously, a Tencent representative (the distributor of the Nintendo Switch in China) told a customer that the drift was caused by playing an imported game.
In late December, 2019 we also reported how French consumer magazine 60 millions de consommateurs awarded Nintendo their “Golden Cactus” award (specifically the “Cactus of the Too Fragile Product”), which is given to products and services that cause the most frustration.
Belgian consumer organization Testankoop also demanded Nintendo repair all Joy-Cons for free, and honor a two year warranty. In May of thus year, a federal judge in the U.S. District Court for the Northern District of Illinois ruled a lawsuit against Nintendo due to the Joy-Con drift must go to arbitration.
Now, Video Game Chronicle (VGC) reports that Furukawa issued an apology for the defect during a Japanese investor Q&A. VGC reports the translation as follows.
“We apologize for any inconvenience caused to our customers regarding Joy-Con controllers. We are continuing to improve our products, but currently Joy-Con is subject to a class-action lawsuit in the United States and is a pending issue so we cannot comment on any specific actions we may take.”
What could Nintendo do to make amends? What do you think? Sound off in the comments below!